Customer service

Ordering

Placing an order with us is very easy. Search for your desired item(s) and follow the step-by-step plan below. We have made our order process as simple as possible, so you spend less time online and more time on your bike.

1. Choose your products

Find items you need for your equipment, bike or its maintenance. You can easily order a product by clicking on the green button and placing the item in your shopping cart. Then choose if you’d like to continue shopping or proceed to checkout.

2. Log in with My Account

Do you have an account?

Then log in to your account. The order process is a lot faster when you already have an account.

Don't have an account?

No problem! You can also place an order without an account. We will need some personal data from you but this will only take a few minutes. However, we do recommend that you create an account, so that you can view everything in one place, from your order history, personal information and your shopping cart, as well as saving you time when placing orders as your information is already in our system.

3. Check your order and pay

Once you have logged in or have filled in your personal information, it’s time to complete your payment. Choose your payment method and check the details of your order very carefully before submitting the payment details!

Thank you for your order and enjoy your purchase. If you have any questions about your order, please feel free to contact our customer service.