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Frequently asked questions (FAQ)

Placing an order

How do I order something from OMNI Bikeparts?

Placing an order at OMNI Bikeparts is very easy. Before you know it, you'll have your products!

1. Order a product 

Find items you need for your equipment, bike or its maintenance. You can easily order these products by clicking on the green button and placing the item in your shopping cart. You can choose if you’d like to continue shopping or proceed to checkout.

2. Log in with My Account

Do you already have an OMNI Bikeparts account? If so, then log in to ‘My Account’. The order process is much faster when you already have an account. 

If you don’t have an account already, no problem! You can also place an order without an account. We will need some personal data from you but this will only take a few minutes. However, we do recommend that you create an account, so that you can view everything in one place, from your order history, personal information and your shopping cart, as well as saving you time when placing orders as your information is already in our system.

3. Check your order and payment

Once you have logged in or have filled in your personal information, it’s time to complete your payment. Choose your payment method and check the details of your order very carefully before submitting the payment details!

You can then pay for your order via the shopping cart. As soon as we receive payment, we will send you your new bike gear.

How can I be sure my order was successful?

Of course, you want to know if your order has been processed and this is very easy to check. You will receive an order confirmation in your inbox after completing your order online. This order confirmation indicates that the order was placed successfully. 

However, sometimes it can take a while before you get this confirmation. If you still haven’t received your order confirmation after an hour, please feel free to contact our customer service. We will assist you in locating your order.

Where can I find my order details?

To make it as easy as possible for you to track your orders, all the relevant information can be found on the ‘My Account’ page, where you can view them online or even download them as PDF files.

If you place an order without opening an account, you will be able to see your order details on the sales invoice, which we always send you when the package is on its way.

What can I do if I accidentally order an item more than once?

Oops, four repair standards might be a bit much! If you haven’t received a shipping confirmation yet, please contact our OMNI Bikeparts customer service straight away on +31 (0) 46 763 23 03 or email We'll be happy to fix it for you.

If your package is on its way to your delivery address when you receive a shipping confirmation, we are unfortunately no longer able to change the order. Of course, we will still help you out when this happens. Please contact our customer service department on +31 (0) 46 763 23 03 or email in this situation. We will be more than happy to work out a suitable solution so you can return the products you don’t need. Want to know more about returns? Please take a look at our returns page.


Where can I find my invoices?

After you have ordered your favourite items, we always send you an order confirmation email. You will be advised as soon as we ship your order and we will add the invoice to this e-mail.

You will find an overview of all of your orders and invoices in your personal account, where they can be viewed online or printed whenever you like, by following the instructions below.

1. Go to 'My Account'.

2. Click on 'My orders'.

3. You will see an overview of all your orders.

4. Click on the order for which you’d like to view the invoice.

5. Click on the button: Yes, I'd like to receive the invoice again.

6. We will send the invoice by e-mail as soon as possible. 

My payment failed or was refused. What now?

Sometimes a payment fails or is refused, which of course is very annoying for you. To protect your privacy, we do not have access to the reason that your payment did not proceed. In this case, the order is automatically cancelled and we will not deduct anything from your account.

If you still want to place an order, we recommend that you first check the following steps.

Whether there are sufficient funds in your chosen account.

Whether the payment limit on your account is sufficient.

Whether the 3D secure code of your credit card is activated and properly set, if you used a credit card as the mode of payment.

Whether the credit card is blocked or expired.

If this does not provide you with a solution, we advise you to contact the company of your chosen payment method, as they will be able to explain the reason for the failure or refusal of the payment. 

Do you still have questions about your failed order? Please feel free to contact us via our customer service. We will be happy to help you out with this too.


When will my package be sent?

You have placed your order and cannot wait for the OMNI Bikeparts package to be delivered to your home. We completely understand this and work hard to send the package as soon as possible. Once we have received your payment, you will receive an order confirmation and we will get straight to work and ship your package within one working day. We will then send you a shipping message, including the invoice and the courier track and trace code. With this track and trace code, you’ll be able to see exactly when your new bike gear is due to arrive.

How fast do you deliver?

Your passion for cycling motivates us to process your order as quickly as possible. If you place your order on a weekday before 5 p.m, in the Netherlands and Belgium, you will receive our products the next day. You can easily track your shipment with the track and trace code and obtain an indication of the delivery time. Have fun with your new purchase!

What delivery options do I have?

At OMNI Bikeparts, we offer free shipping on orders €50 and above. If your order value is less than €50, we will charge shipping costs, which vary depending on where the order is being delivered. Go to the Shipping page to view the shipping costs per country.

I received the wrong article. What happens now?

We apologise for the inconvenience. Please contact us so that we can resolve this problem for you as soon as possible.

Log in to ‘My Account’ and create a message regarding the delivery of the wrong product. Search under the tab ‘Return Overview’ and create a return shipment request indicating that the return is due to an incorrectly delivered item. Once you confirm your return, we will contact you about the further handling of the process. 

If you don’t have an OMNI Bikeparts account, please contact our Customer Service on +31 (0) 46 763 23 03 or email with a copy of the invoice so that we can immediately start on finding a suitable solution.

What's the status of my package shipment?

You must be looking forward to the delivery of your new stuff! To manage your order, you will receive a track and trace code from us the moment your parcel leaves our warehouse. With this code, you can easily see where your order is and when the package will appear at your door.

Will you deliver all items at once?

Unfortunately, we cannot guarantee this. Some OMNI Bikeparts items sell like hotcakes! To ensure we don’t keep you waiting for the available items in your order, there is a possibility that we will deliver your order in two shipments. But don’t worry, we have a large warehouse with more than enough stock.

I didn't receive my package. What should I do now? 

Unfortunately, something went wrong with the delivery of your package and we apologise for the inconvenience. We want to give you the best service possible, which is why we go straight to work to retrieve your lost package. Please contact our customer service straight away so that they can check what went wrong with our transport service and solve it for you.

Returning items 

How do I return items?

You want to return one of your new purchases for some reason. This is easily done at OMNI Bikeparts. Log into your OMNI Bikeparts account and scroll to ‘Return Overview’ and click on the tab, ‘Request New Return’. Search for the relevant order and item. Fill out the details in the information fields and enter the reason for the return. Don't forget to send the return shipment request once you're done.

Once your return notification has been sent, you will receive an email from us with all the information you need. When we receive the returned item, we will send you the correct item on the same day. 

If you do not have an OMNI Bikeparts account, we will, of course, help you on your way. Please contact our Customer Service department on +31 (0) 46 763 23 03 or email If you have access to the invoice, we can immediately work on your problem.

How long am I entitled to return items?

Occasionally, after some time, you may find that the product you ordered does not quite suit you. Don’t worry as you can return the products to us within 14 days after receipt.

What if a product breaks? You are entitled to the warranty from the date of purchase. However, the warranty period depends on our suppliers. Please contact our customer service to find out more about this. Always keep your invoice at hand as this helps us to provide you with a suitable solution more quickly.

This warranty does not affect the statutory warranty.

Do I have to pay for the return?

If your item has a defect or you received the wrong order, you do not have to pay for the return shipping costs. We see this is as part of our service so you can enjoy our products to the fullest. If you are returning an item because you have changed your mind, the costs for returning the goods will be at your expense. When you register a return shipment request, you will receive information about return shipping by e-mail.

What's the return address?

After registering a return shipment request, you will receive a confirmation email with information about what further steps you need to take. Items can be returned to the following address:

OMNI Bikeparts
Tomeikerweg 31
6161 RB Geleen
The Netherlands

How fast do you process my return shipment?

Once your return shipment arrives, we will do our utmost to process your request as soon as possible. Sometimes processing can take a little longer because we undertake a thorough inspection of the products upon arrival, but this will be completed within three working days, at which point you will be notified by e-mail.

Where do I drop off my return shipment?

We work closely with the mail carrier, DPD Group, where you can drop off your package at one of the many DPD Pickup Parcel Shops, which can be found on the DPD website. The return form that you received by email should be attached to the package so that the items can be easily sent to us.

How soon will I get my money back after returning the item(s)?

After receipt and processing of your return shipment, you will receive a message from us that we have fully processed your return request. We may wait until we have received the returned goods, or we have received proof that the goods have been sent, whichever occurs first, before processing the refund. However, the refund will be paid into your bank account as soon as possible, but no later than 14 days after dissolution. 

How do I track my return shipment?

Wondering how to track your return shipment? After dropping off your return shipment to a DPD Pickup Parcel Shop, you will receive a confirmation of this shipment, which includes a track and trace code. With this code, you can track your shipment and be assured that we receive the package in good order.

OMNI Bikeparts has not received my return shipment. What now?

If, after five working days, you do not receive a message of receipt via the track and trace code, there may be problems sending the parcel. Therefore, we advise you to contact our Customer Service on +31 (0) 46 763 23 03 or email Keep the return shipment confirmation form at hand and we will work with you to find a suitable solution to this unfortunate situation.


If you have a complaint about our products or our service, please contact us by e-mail at You will receive a substantive response from us within 14 days after receipt of the complaint. If you disagree with the solution or if we are unable to solve this together, you can submit your complaint to the Webshop Disputes Committee, P.O. Box 90600, 2509 LP in The Hague ( You can also submit your complaint to the Disputes Committee via the European ODR Platform (

My Account

How do I create an account?

How nice to hear that you will become an OMNI Bikeparts customer! Did you know that as a customer you benefit from many advantages? Let's start creating an account right away so you can enjoy our products as soon as possible. Welcome! Welcome!

1. Click on the 'Login' button at the top right corner. 

2. You will be taken to a screen where you can log in or register as a new customer.

3. Click on the 'Continue as a new customer' button under 'New Customer'. 

4. Make sure you fill in all your details correctly.

5. Once you have completed the registration process, you can order from OMNI Bikeparts. 

How can I change my data?

Do you have a new address or phone number? You can easily change your personal data in 'My Account'. Log in to your account and then go to 'My Details'. You can also change your password here.

How do you handle my personal information?

We understand how important it is to keep your personal information secure. That is why we handle your data with care. We do everything in our power to keep this private and do not provide this information to third parties.

Would you like to know more about our handling of your data? Please refer to our Privacy Policy. You'll find all the information there. Do you still have questions after reading the policy? Feel free to call our customer service. We'd be happy to talk to you.

Forgot password

I forgot my password. What now?

Forgetting something can always happen, including passwords. Fortunately, we'll be able to solve this quickly together and you can request a new password from us at any time.

Go to the login screen, by clicking on 'Login' at the top right corner. You will see the link 'I forgot my password'. Click on this and then enter your email address. Within a few moments, you will receive an email with which you can immediately set a new password.

I want to change my password. How do I do this?

Change your OMNI Bikeparts password quickly and easily. Log in to your account and then go to the 'Personal Settings' section. You will find your personal data and the 'Change Password' tab here as well.

Discount codes

I want to redeem my coupon code. How do I do this?

Nice to know you'd like to purchase a product at OMNI Bikeparts! An extra discount makes the purchase even more fun. You can redeem a valid discount code when placing an order. Please do note the conditions that apply to the discount code in question.

It is very easy to redeem your discount code. In your shopping cart, you will find the link 'I have a promotion code'. If you click on this, an input field appears in which you can enter your code. If you click on Activate, you will see the discount in the Overview. This way you can be sure that we will include your discount in the order.,

Then click on ‘Complete Order’ and we will send the order as soon as possible!


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